Support

Eight.ly OS is self-hosted software. Here's how to get help.

Community Support

The fastest way to get help is our Discord server. Other users and the development team are active there daily.

Join the Eight.ly Discord

Bug Reports & Feature Requests

Found a bug or have a feature idea? Open an issue on GitHub.

GitHub Issues

Documentation

Setup guides, configuration reference, and troubleshooting docs are on the wiki.

Eight.ly Wiki

Email Support

For account, licensing, or private questions, email us directly.

[email protected]

We typically respond within 24 hours on business days.

Mobile App Support

The Eight.ly mobile app connects to your self-hosted Eight.ly OS instance. If you're having trouble connecting, check that:

  • Your Eight.ly OS server is running and accessible from your network
  • The server URL is correct (include the port if not using default 443)
  • Your API key or login credentials are valid

For app-specific issues, email [email protected] or post in Discord.